Refund and Cancellation Policy

1. What you can buy

Cursorling is a desktop AI assistant for Mac. Hold Control and Option and ask about anything on your screen: it answers out loud, points at the right control, draws the steps, takes dictation, and sends helpers to do tasks in your apps, asking before anything that matters.

The app is free to download, and the Free plan costs nothing and needs no card. Cursorling Pro is the only paid product: a subscription, billed monthly or yearly at the prices on our pricing page, with larger monthly allowances of talk messages, helper messages and dictation. You buy Pro inside the Cursorling app.

Our order process is run by our online reseller Paddle.com, who is the Merchant of Record for all our orders. Paddle takes the payment, sends your receipt and handles refunds, and its buyer terms apply to your purchase.

2. 14-day refunds

• You can ask for a full refund of any Cursorling Pro payment within 14 days of the date it was charged. That covers your first payment and every renewal, monthly or yearly.
• The refund is the amount you paid for that payment, and Paddle returns it to the payment method you used.
• A full refund also ends your subscription straight away: Pro stops on your account, you move to the Free plan, and you aren't charged again. You don't need to cancel separately.
• If you joined through a friend's invite, refunding a payment also takes back the Invite & earn credit that payment gave your friend.
• After 14 days you can still ask: Paddle handles the request under its buyer terms and the consumer laws that apply to you. Nothing in this policy limits rights you have under those laws.

3. Asking for a refund

Email support@cursorling.si from the email address you use to sign in to Cursorling. Include the order number from your Paddle receipt if you have it, so we can find the payment quickly.

You can also go to Paddle directly at paddle.net, where you can look up your order and ask Paddle for a refund.

4. Cancelling Pro

• In Cursorling, open Settings, click your account and choose Manage subscription…. In the Home window, you can also click the usage ring next to your account. Either way, Paddle's billing page opens, and you can cancel there.
• You can also cancel at paddle.net.
• Cancelling stops future payments. You keep Pro until the end of the period you've already paid for, then your account moves to the Free plan. Your account and data stay unless you delete them.
• Deleting your account (Settings, then your account, then Delete Account…) also cancels any active subscription straight away.
• The Free plan has nothing to cancel or refund.

5. Support and custom work

Cursorling is self-serve software. Paying for Pro buys larger allowances in the app. It doesn't include custom development, consulting, setup or other work done for you by a person, and we don't sell those services through Cursorling or this website. Helpers (Cursorlings) are AI features of the app, not people.

Standard product support is included for everyone, on Free and Pro: email support@cursorling.si for help with your account, billing, refunds or a problem with the app.

6. Contact

support@cursorling.si · Next Combinator (nextcombinator.com), 213/10/C, West Agargaon, Dhaka, Bangladesh

See also our Terms of Service and Privacy Policy.